Thank you for choosing velvetvoguestore.com! We understand that online shopping may not always be as expected, so we have developed the following refund and return policy to ensure that your shopping experience is as pleasant and hassle-free as possible.
Refund Eligibility
Application Time:
You must submit a refund request via email or customer service hotline within 30 days of the delivery of the item.
Item Condition:
The returned item must be unused and in its original packaging and tags. The item must not be worn, damaged or modified in any way.
Packaging and Accessories:
All returned items must include all accessories, manuals and other accompanying documents in the original packaging.
Situations where a refund will not be given
Out of Return Window:
Items returned after the 30-day return period will not be refunded.
Damaged or Used Items:
No refund will be given if the item is found to be used or damaged. This does not apply to damage caused by shipping.
Sale or Discount Items:
All sale or discount items are final and non-refundable unless there is a quality problem when the item is received.
Refund Process
Return Instructions:
Our customer service will instruct you on how to return the item and provide a return address.
Inspection and processing:
After we receive the returned goods, we will inspect them within 4 business days. After the inspection is qualified, we will process the refund within 6 business days and refund it to your account through the original payment method.
Return shipping
The customer is responsible for the return shipping fee. The only exception is if the product has quality problems when it is first received, we will be responsible for the return shipping fee.

We are committed to providing excellent customer service and strive to ensure that every purchase you make on our website is a pleasant experience. Thank you for your support and understanding!